Refund & Cancellation Policy

Last updated: May 18, 2026 · Effective: May 18, 2026

This policy explains how refunds and cancellations work for MyNiveshIQ's monthly platform access and shared AI wallet credits. Please read this carefully before recharging your wallet.

Free Trial

3 AI Analyses Free

No payment required to start

Unused AI Credits

Refundable

Within 7 business days on request

Platform Pass

Non-Refundable

First month is waived; paid passes are non-refundable once activated

Completed AI Analyses

Non-Refundable

AI processing already consumed

1. How Billing Works

MyNiveshIQ uses free platform access plus prepaid AI credits. Platform access carries no charge for any user. Shared AI credits are purchased through fixed wallet packs.

Platform access: free for all users — no monthly fee is charged
Wallet packs: ₹199, ₹399 and ₹599 packs add shared AI credits to your wallet
Credit scope: Wallet credits are used for AI Stock Analyzer and AI Portfolio Analyzer
LLM pricing: Internal LLM token pricing remains unchanged and completed AI analyses are charged based on platform-calculated AI processing cost

2. Free Trial

All new users receive one free AI Stock Analyzer run upon registration, covering up to 3 stocks. The free trial applies to the AI Stock Analyzer only; AI Portfolio Analyzer, AI Stock Investment Advisor and Portfolio Review are charged from the first run. No wallet balance or payment is required to use the free trial. Free trial credits are non-transferable and non-encashable.

3. AI Credit Charges

Platform access is free and involves no charge. Shared AI credits remain in your wallet until consumed by completed AI analyses or refunded under this policy.

4. Wallet Balance Refund

4.1 Eligible Refunds

You may request a refund of your unused shared AI wallet balance (credits not yet spent on completed analyses) in the following situations:

You wish to close your account
You added funds in error
Service has been unavailable for an extended period due to our fault
Account termination by MyNiveshIQ (full unused balance refunded)

4.2 Non-Refundable Items

Charges for completed AI analyses — AI processing is irreversible once consumed
Free trial credits — these have no monetary value
Wallet balance below ₹10 (minimum refund threshold, due to payment gateway processing fees)

4.3 Refund Process

Submit a refund request

Email support@myniveshiq.in with subject "Wallet Refund Request" from your registered email address. Include your registered email and reason for refund.

Verification (1–2 business days)

We will verify your account, confirm your unused wallet balance, and send a confirmation email.

Refund processing (3–5 business days)

Refunds are processed back to your original payment method via Cashfree. UPI refunds are typically faster than card refunds.

Credit to your account (1–2 business days)

Your bank or payment provider will credit the refund. Total turnaround: up to 7 business days from approval.

5. Cancellation Policy

5.1 Cancelling a Running Analysis

Once an AI analysis has started processing, it cannot be cancelled mid-way. The full analysis cost will be charged upon completion.

5.2 Account Cancellation

You may cancel your MyNiveshIQ account at any time from the Profile settings page. Upon account deletion:

All your data (broker connections, holdings, analysis history) is permanently deleted
Any unused wallet balance above ₹10 will be refunded within 7 business days
Any active platform pass period is cancelled and is not refunded
Completed analysis charges are non-refundable

6. Payment Failures

If a wallet recharge payment fails after your bank/card has been debited but your wallet was not credited:

In most cases, the amount is automatically reversed to your account within 5–7 business days by Cashfree
If not automatically reversed, please email us with your payment ID for manual resolution

7. Dispute Resolution

For any billing disputes or concerns not covered by this policy, contact us at support@myniveshiq.in. We aim to resolve all disputes within 5 business days.

If you believe there has been an unauthorized charge, please contact us immediately. We take billing integrity seriously.

8. Contact Us

For refund requests, cancellations, or billing queries:

Email: support@myniveshiq.in
Response time: within 1–2 business days
Website: myniveshiq.in